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This year, gift a Miller's Landing adventure!

Cancellation Policy

Update: A Note on COVID – 19
3/20/20

To Our Valued 2020 Summer Guests:

At Miller’s Landing the health and well-being of our employees, customers, and the community is always a priority, and even more so during the heightened concern of the COVID-19 pandemic. We will continue to help people experience the best our area has to offer in the safest and most enjoyable ways possible.

As we prepare for the upcoming summer season with high hopes that we will still be able to continue to do what we love, out of an abundance of caution, we are taking the following steps:

 

  • All Miller’s Landing boats, facilities, locations, and affiliated rental properties are in the process of a deep clean and disinfection. While our store facility isn’t yet open to the public, our rental properties have been in use all winter and extra care is being taken to disinfect all areas between stays.
  • We are using bleach, simple green, and a commercial line of “Waxie Solution Station” concentrates for our facilities cleaning solutions.
  • Our Sales, Marketing and Customer Service operations are working from separate remote offices. We have cancelled scheduled trainings for new additions to staff to keep person to person interactions at a minimum. We can continue to confidently handle your inquiries and summer bookings with no interruption and mitigated risk. 
  • Our on site winter projects teams have coordinated to work as individuals on capital improvements for the time being.
  • We have enabled a Gift Card system for existing bookings requiring changes to book rainchecks directly into. If you do have to cancel your travel, we are able to move your purchase total quickly and easily into store credit, replete with its own unique code, allowing you to quickly and easily re-use that amount for any other products or services we offer via self booking online, call, or email to us.
  • We are working on moving our free coffee station to a dedicated staffed coffee shop outside of the store but connected to the building, to keep crowding down and public access to a minimum.
  • We are continuing to focus on offering small group platforms, and have created “buy the boat” rates for most of our tours and trips, allowing you to keep your group exclusive to these full day boat based activities. 

We know you are also dealing with these disruptions and impact to your communities, personal lives and businesses. As a small, seasonal, family run business, the steps the state and federal government have taken to ensure our safety do unfortunately leave a lot at stake for us. We are not changing our cancellation policies currently. We are waiving fees associated with COVID-19 travel concerns. We do encourage all travel requiring a change to please reschedule or request a credit vs canceling entirely, we are here to work with you.

 

We currently have no reason to doubt that our 2020 summer offerings will occur well within what will be deemed safe travel conditions. Our remote campground, lodgings, charters, and small group tours will continue to operate given this continues to be the case.  Most of all we are eager to focus on providing the best experience possible for you and your family.

 

Thank You
-The Miller’s Landing Team

General Miller’s Landing Cancellation Policy:

  • A $10 cancellation fee is imposed for all reservations cancelled.
  • Cancellations must be received by email only to [email protected] The cancellation notice date is the date the email was received at [email protected]  Phone cancellations will not be accepted.
  • Cancellations received by email 30 days or more prior to the first day of the reservation are charged a $10 cancellation fee and you will receive a refund of 90% of the total amount of the reservation.
  • Cancellations received by email 15 to 29  days prior to the first day of the reservation are charged a $10 cancellation charge and you will receive a 75% refund. of the total amount of the reservation.
  • Cancellations received by email 14 days to zero days prior to arrival are charged a $10 cancellation fee and you will receive a 50% refund only if we are able to rebook  your camping, cabin, fishing, kayaking, watertaxi, shuttle, lunch, or activity. If we are not able to rebook your reservation then no refunds will be issued and. You must call or e-mail Miller’s Landing post date of cancelled stay in order for us to research whether or not your site booked. Sites that were booked of course qualify for the 50% refund, sites that were not unfortunately do not.
  • In some situations a raincheck worth 75% of your reservation may be issued at the discretion of Miller’s Landing management instead of the applicable cancellation charge. If this option appeals to you please suggest this at the time of cancellation. Rainchecks are good for one year and may be used for activities, camping or lodging owned by Miller’s Landing or towards the cost of hats, tee shirts, gifts, etc. sold in the Miller’s Landing store or items sold online. For items purchased online the customer is expected to pay for the cost of postage. Rainchecks may NOT be transferred to another person.
  • A 100% refund will be issued for any activity that was cancelled due to weather by Miller’s Landing. Miller’s Landing reserves the right to determine weather cancellations. Rain does not constitute cancellations.

Please note:  Miller’s Landing encourages only guaranteed prepaid reservations. Unlike many other states, Alaska has  a very short tourist season which can make it  difficult for us to rebook when we have cancellations without ample notice.  

If you are booking a charter and lodging and your charter , water taxi or kayaking is cancelled due to weather you are still responsible for the lodging or camping reservations and the normal cancellation policy applies. All of our activities are possible during rain, so rain does not constitute a cancellation.  Miller’s Landing is not responsible for vehicle break downs, personal emergencies, flight delays,  health issues or other unforeseen hardships.  We will try very hard to work with you but the cancellation policy will need to be applied  if we cannot issue a raincheck or find an alternative solution that appeals to both parties.

Please understand that Miller’s Landing also incurs a hefty financial merchant fee from our bank  for the cost of charging your credit card and again for the cost of refunding it, and there is also a cost involved for the time involved in processing and refunding your reservation in employee costs. Our goal when taking your reservation is to have a solid, guaranteed prepaid reservation. We strongly discourage the practice of making reservations without having an airline ticket or making tentative reservations.  Thank you for your understanding.