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Customer Service and Reservations

Overview

40 hours per week

Three crews cover our hours of operation– 5.30am AM to 11 PM, 7 days a week– with a 4th shift (Night Audit) covering closed times. If on day shift, you must be willing to work morning shift, mid-shift, and evening shift as needed; all four shifts must be able to work weekends and holidays. We try to schedule our employees with 2 days off in a row as often as possible, with consistent shift start times.

This is primarily a front of house position. You will spend most of your time: helping clients check in for their tours/lodging and buy their fishing licenses, making bookings, keeping the store clean, and processing phone, email, and in person questions and sales.

**Night Auditors will be: answering phones and assisting late arrivals/current guests with after-hours issues, as well as auditing upcoming reservations and making sure the shop is ready for opening.

Skills Needed

  • Ability to type at least 35 words per minute
  • Professional, courteous attitude and appearance
  • Works well with public
  • Must pay great attention to detail
  • Must have basic computer knowledge
  • Must be able to stand on feet for long periods of time
  • Must be a team player

Job Duties

  • Process walk-in, phone, and email questions and reservations
  • Assist guests with check-ins, directions, and local knowledge
  • Provide pleasant, guest-oriented customer service
  • Audit reservations
  • Perform Daily Side Work, including cleaning store and workspace
  • Restock and price merchandise
  • Promptly disseminate messages across departments
  • Odd jobs as requested by manager

For 2022, starting pay for these positions is $14/hr, with Night Auditors starting at $15/hr. After applying through the link, email us at [email protected] to introduce yourself and get set up for a phone interview; in that same email, please indicate which shift you would prefer (morning, mid, evening, or night audit).  Preferred arrival date is by 05/01/22 for training, with the season ending 09/11/22; Exceptions can be made depending on the situation.  Housing is available on a first hired-first served basis in either the staff bunkhouse, dry rooms, or dry cabins.

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